Data deletion instructions

This page explains how to request deletion of personal data XEVRYN holds about you. It satisfies Meta/Facebook app requirements for a public data-deletion URL and complements our Privacy policy.

Who can use this: registered shoppers who created an XEVRYN account, guests who provided an email (e.g. checkout or cart recovery) where identifiable, and users who signed in with Google or Facebook.

Option 1 — Email request (all users): send an email to admin@xevryn.com from the address linked to your account (or the email you used at checkout). Subject: “Data deletion request”. Include your full name and, if available, your order email and recent order number. We will verify ownership before deleting or anonymizing data.

Option 2 — Facebook Login: if you signed in with Facebook, you may remove the XEVRYN app from your Facebook Settings → Apps and Websites, then email us to delete remaining account data we still hold.

Option 3 — WhatsApp: if you opted in to WhatsApp messages, reply STOP where supported or email us to withdraw opt-in and delete your stored WhatsApp phone number.

What we delete vs retain: we delete or anonymize account profile data, saved preferences, and marketing identifiers when verification succeeds. We may retain order, invoice, and payment records as required by tax, accounting, fraud prevention, or law — typically without using them for marketing.

Timing: we complete verified requests within 30 calendar days and confirm by email when done.

Questions: see the Privacy policy for ARCO rights and processor details.