Returns, exchanges & after-purchase help

XEVRYN is a multi-brand marketplace. The brand shown on each product page supplies the item. After purchase, we coordinate order communications and guide you to the correct next step for your situation.

How to get help: use the support path in your order confirmation email or your account orders view. Include your order number, the product and variant purchased, and photos if the item arrived damaged or defective. For formal consumer claims in Peru you may also use our Complaints book (Libro de reclamaciones).

Defective or damaged items: contact us within 7 calendar days of receipt with evidence (photos of the product and packaging). We will work with the selling brand to offer repair, replacement, refund, or another lawful remedy where appropriate.

Change of mind / size exchanges (distance sales): under applicable Peruvian rules you may withdraw from the contract within 7 calendar days of delivery if the product is unused, has original tags and packaging, and is not personalized, intimate apparel that has been worn, perishable, or otherwise excluded by law. Return shipping may be borne by the customer unless law or the campaign states otherwise. Contact support before shipping any return — unauthorized returns may be refused.

Refunds: when approved, refunds are processed to the original payment method where possible, subject to payment provider timelines. Promotional discounts and shipping are handled according to the campaign terms active at purchase.

Peruvian consumer law: nothing in this policy limits mandatory rights under Law No. 29571 and related regulations.