Frequently asked questions

Order handling: the next order steps are confirmed after checkout review and reflected in your email or account updates.

After-purchase help: if you need support, use the contact path attached to your order confirmation or account so the team can guide the next step.

Sizing and product: check the size guide, product attributes, and reusable purchase notes on the PDP. You can also use the stylist or contact support if you are unsure.

Payments: we use secure processors; if a payment is pending or declined, the order is not confirmed until approval.

Account and data: request help with your account or privacy through the official email or form we indicate on the site.